Where is my order ?

If you have ordered from us directly you can visit our Shipping page for more information.

You should also be able to track your package in your account.

We aim to deliver all our parcels within 2-3 working days after dispatch, however, during busy periods, deliveries may take a little longer. If there is a delay on your order we will contact you via email with instructions and details on when your parcel will be expected to arrive. All orders are processed promptly, however please be aware during busy periods this may be affected.

Why have I not received and email confirmation ?

Please be advised that only if the order has been successful will you receive an order confirmation email. If you believe payment has been taken from your account or that you may have entered the incorrect email address, please contact us directly and a member of our team will assist with your query.

Can I cancel my order ?

As soon as we receive an order we automatically process and packaged in our warehouse which means amendments to your order can not be made. For further information please contact us.

What should I do if I receive an incorrect item ?

We have high standards when it comes to packaging your order however mistakes can be made. If you have received an incorrect item please accept our apologies and contact us at your earliest convenience. We will aim to resolve your query promptly and with absolute minimal disruption.

What should I do if I receive a damaged item ?

We take great care to prevent any damage to your goods during transit. Problems may arise during this period however and we offer our apologies if your item is delivered to you damaged.

May we ask that you do not refuse delivery, instead accept the goods and contact us immediately.

Please provide any pictures you have of the damage to your item and a member of our team will review the details and will aim to resolve the problem/query as promptly as possible.